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The Espee
The Espee
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Box Office

Location:

  • The Espee box office is located on Hoefgen Ave near the venue entrance.

Hours:

  • Event days only, three hours prior to ticketed time.
    • Shows with a start time of 1pm or earlier, open two hours prior to ticketed time.
  • During the hour prior to performance time, we are unable to sell tickets to future performances. Should an exception be made at our discretion during a slow period, you may be asked to step aside until we can assist all patrons attending the performance at that time.
  • Tickets for Espee events can be purchased at the Majestic Theatre box office during regular business hours. Please visit majesticempire.com for more information.

Payment Methods:

  • Cashless Transactions Only. Checks are not accepted. (Visa, MC, Amex, Discover)

Ticket Fees:

  • Effective July 1, 2024, ticket fees will be charged for all in-person transactions at the Majestic & Empire Box Office and The Espee.

Contact:

Purchase Methods

Authorized Ticket Sources

  • Online: TheEspee.com
  • In Person: The Espee Box Office on show days, Majestic Theatre Box Office
  • By Phone: 1-888-246-3185

Third Party Ticket Purchase Policy

The Espee website (TheEspee.com), our call center (1-888-246-3185), and in person sales at the box office are the only official sources for tickets for shows and events at the Espee. We highly recommend that guests purchase only from official sources. Tickets from unauthorized sources carry the risk of being counterfeit, stolen or invalid. The Majestic & Empire Theatres are not responsible for tickets purchased through unauthorized ticket outlets and will not be able to check the validity of tickets purchased from third-party vendors.

Information

Ticket Return and Exchange Policy

All sales are final, and there are no exchanges or refunds.

In the event of a cancellation, refunds will be automatically distributed to the original purchaser. 
In the event of a postponement or rescheduling, refunds are not automatically distributed but may be requested depending on the show.

Will Call

Will call tickets are held at the box office. Tickets are available for pickup prior to or on the day of the performance, depending on the show. Please note that a photo ID matching the name on the order is required for guests to retrieve tickets. 

Mobile Tickets

Tickets are sent via email as a PDF attached to the invoice. This attachment is at the very top or bottom of the email depending on your mobile device, and must be presented upon arrival to be scanned in. Printed PDFs will also be accepted at the door. Screenshots will not work as they can distort the barcodes. 

For select shows, printed tickets may be requested at the box office for $1 per ticket. 

Accessible Seating

Guests requiring accessible seating can purchase through TheEspee.com or at the venue box office. Please visit our accessibility page for more information and accommodation requests. 

Children / Age Restriction

Everyone, regardless of age, must have a ticket (unless otherwise advertised). Please check the event ticket policies at the time of purchase. Children under the age of 15 must be accompanied by an adult.

Children will not be permitted into the venue for shows with age restrictions above 15 years old. They are not allowed to be accompanied by an adult into shows with these age restrictions unless otherwise stated.

Discounts

Any and all discounts are up to discretion of each show and vary show-to-show. Rush tickets, when offered by the show, are subject to availability. When available, they will be sold at the box office. A valid ID must be presented, without which the offer may be revoked. It will be noted if rush tickets are available in advance; otherwise, they are sold two hours before each scheduled curtain.

Presale

All presales are online only. Presale codes cannot be used in person at the box office. To join our email list and gain access to select presales, sign up here.

VIP

Package descriptions are listed prior to purchase when selecting your seat. Communication regarding VIP packages and instructions will be sent out within the week prior to the show. 

ATG Select Seats

ATG Select seats are premium tickets to some of the most popular locations in our venue. Utilizing market-driven pricing, we ensure patrons have direct access to the best seats in the house. These seats do not include any packages, VIP or hospitality upgrades. Any upgrades available may be added to your order after placing ATG Select tickets into your cart, and will be noted as add-ons or upgrades.